Received used US-16x8, not recognized by firmware updater

Discussion in 'USB PC Audio Interfaces and Control Surfaces' started by aerocom, Nov 7, 2018.

  1. aerocom

    aerocom New Member

    Joined:
    Oct 2018
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    Gear:
    US-1800
    Hi all,

    I purchased a US-16x8 just a little while ago and while using the firmware updater (2.00), I am receiving an error about the "Supported hardware is not connected." The USB light is on, I have used multiple cables and multiple USB ports, I have tried another computer but nothing is working out. I am running Windows 10 on the latest updates on my main computer and Windows 7 on the latest updates on my secondary computer. Anything I can do?