Odd issue with a new Model 24

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Sep 1, 2022
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Gear owned
Model 24 and model 12
I have had a Model 12 for about a year and just bought a Model 24. I have set it up as per the manual but I find that with four mics plugged in I get signal on the board from all four with the sliders all the way down and each channel muted... What am I doing wrong?
 
Make sure all PFL buttons are out. Also, verify whether the AUX(MON1, MON2 and FX) send knobs are on the leftmost position.
 

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