Transport & Cursor issues with 2488 NEO

gene47

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Nov 20, 2019
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Gear owned
2488 NEO; DR-07 Mk II
I have a 2488 NEO that I haven't used in several years. It has been stored in a proper environment, no temp extremes or moisture. Firmware 1.0, build 0077

TRANSPORT ISSUES

I am experiencing the following issues:

It will not go into record mode. At first the green PLAY led would come on, the red RECORD would not. Now the PLAY led will not come on either when I try to go into RECORD mode.

I was able to open song files and get them to play back. Now they won't play back either.

When I have a song loaded, the FFWD, REW and RTZ functions appear to work as the time changes. PLAY does not work.

CURSOR ISSUES

Cursor does not function with effects, jog knob works fine. Occasionally cursor will do a single left arrow then nothing.

I backed everything up and did a factory reset. No change. I'm thinking this needs to be sent in for repairs, thought I would post here first. Any assistance will be greatly appreciated. Also, where would I send it for repairs?
 

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