I got the Model 12 yesterday and haven't had more than an hour of problem-free time with it since.
I first of all connected the USB C cable to my KVM switch because I'm using a MacBook and a Windows PC at my workstation. The first hour no problems, switching went smoothly but then problems started. After a switch back to Windows the USB connection has not been established. I thought it might be because of the KVM so I restarted the Model 12 which brought it back to work again. After having this issue a few times more afterward I decided to connect the Model 12 to a USB hub directly connected to my Windows PC. Problems still occurred plus I now also get audio glitches / bit crushed sounding audio from the PC. So I used the very short very cheap USB C cable that comes with the devices and hooked it up directly. But still, both problems occur. After a while, the audio interface just stops transmitting audio to the model 12. The driver is still selectable in Windows, but switching from and back to it does nothing, I even had it not working after rebooting the Model 12. I also tried changing the mixer routing internally and switch between several settings but it doesn't seem to do anything regarding this issue.
Is the unit faulty or am I missing something here?
I first of all connected the USB C cable to my KVM switch because I'm using a MacBook and a Windows PC at my workstation. The first hour no problems, switching went smoothly but then problems started. After a switch back to Windows the USB connection has not been established. I thought it might be because of the KVM so I restarted the Model 12 which brought it back to work again. After having this issue a few times more afterward I decided to connect the Model 12 to a USB hub directly connected to my Windows PC. Problems still occurred plus I now also get audio glitches / bit crushed sounding audio from the PC. So I used the very short very cheap USB C cable that comes with the devices and hooked it up directly. But still, both problems occur. After a while, the audio interface just stops transmitting audio to the model 12. The driver is still selectable in Windows, but switching from and back to it does nothing, I even had it not working after rebooting the Model 12. I also tried changing the mixer routing internally and switch between several settings but it doesn't seem to do anything regarding this issue.
Is the unit faulty or am I missing something here?
