2488 neo auto repair message

Discussion in '2488 and DP-24/32 Digital Portastudios' started by John Williams, Nov 14, 2019.

  1. John Williams

    John Williams New Member

    Joined:
    Jan 2015
    Messages:
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    Gear:
    2488
    Hi
    Does anyone know how to resolve this issue. I have just turned on my Neo machine and following error message has occurred
    sorry an error has occurred. Start the auto repair programme press exit/ no.
    The machine seems to be completely frozen and the only way I can turn it off is at the back. When I turn it back on the same message occurs. Can anybody suggest a way of overcoming this.
    Thanks John
  2. Mark Richards

    Mark Richards Well-Known Member

    Joined:
    Dec 2017
    Messages:
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    From:
    Southern USA
    Gear:
    DP-24, vintage 40-4
    It's likely you aren't the only one who's experienced this. There's a search box at the very top right of the screen. Try Start Auto Repair in the search box. The results, if any, will be displayed in the Site Results tab of the search results screen.
    Last edited: Nov 14, 2019
  3. John Williams

    John Williams New Member

    Joined:
    Jan 2015
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    Gear:
    2488
    Hi Mark
    Thanks for your reply. Sorry i'm absolutely hopeless with tech stuff. If I do this will I lose all the songs I have recorded
    Thanks
    John
  4. Mark Richards

    Mark Richards Well-Known Member

    Joined:
    Dec 2017
    Messages:
    449
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    From:
    Southern USA
    Gear:
    DP-24, vintage 40-4
    I don't own a 2488, so can't help further.

    If through your search you find another NEO owner that had the same issue, you may want to make direct contact using the Conversation feature of the forum (the envelop symbol in the Forum banner heading at the top of the screen), or contact TASCAM support through the website. I've found the TASCAM folks to be very responsive and timely with their help.
    -mjk- likes this.
  5. -mjk-

    -mjk- Moderator Staff Member

    Joined:
    Oct 2018
    Messages:
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    From:
    Hukou Township, Hsinchu County, Taiwan
    Gear:
    DP-32, | 2A Mixer, A3440
    @John Williams what have you found thus far? Did any of the other posts help?