Pro Tools Not Recording Channels 5-12 from Model 12 - help!

[Partial]

Hi,
I'm having an issue where audio running into my computer via USB audio, isn't seeing or recording audio coming into channels 5, 6, 7/8, 9/10, 11/12.

My i/o setup and mix window is in the video...

 

[Joseph Hanna]

I'd be curious as to what your hardware setup page shows. Pull down menus>Setup>Hardware

 

[mrshowboat]

Pretty sure it is the limitation of the Pro Tools Intro ie limited to 4 "Simultaneous recording inputs" as I had the same issue, even when i deleted channels 1-4 in the i/o I wasn't able to access 5 and upwards.

 

[Joseph Hanna]

I didn't even know there was such a thing as Pro Tools Intro but you're absolutely correct, only 4 simultaneous record inputs are available.

 

[BazzBass]

get Reaper, fully featured, free trial of full version, $60 for a 6 to 7 year license. Can't beat it.