I returned my less than a year old DR-40 directly to Teac for repair. The unit has been in a steady decline for the last few months freezing on occassion until it finally would not power up anymore. The unit since being less than a year old is still under a "parts" warranty. After 2 weeks, I heard nothing from them about either receiving the unit or what the problem was so I called. I was told that the unit needed a new gathering panel which may have been bad at manufacture and was covered under the "parts" warranty but that to replace it would be $90 labor. What a joke! That's more than half of what I paid for the unit. So I said forget it, I'd rather buy a new unit and most probably a competitive unit being that I feel they are ripping me off on the labor. So I asked for the return of the unit at which point I was told there would be a $60 diagnostic labor charge before they would return the unit to me. Can you believe it? So if they are charging me $90 to fix it then $60 of that must be the diagnostic so the real labor cost on the repair should be $30 right? A more than reasonable charge. If a unit is under warranty why is there even a charge for diagnostic at all? So bottom line, I refused to pay the diagnostic and demanded the return of the broken unit which they agreed to do if I paid the return shipping charge. When I asked what that would be, they told me they would have to get back to me. That was about 2 hours ago and I'm still waiting. When I shipped it to them it cost me about $5. I won't be surprised if they quote me in the $20 range. Unbelievable!