US-4x4 Cruching Sounds on playback windows audio like spotify and media

Discussion in 'USB PC Audio Interfaces and Control Surfaces' started by Nahuel Pedrosa, Jun 2, 2020.

  1. Nahuel Pedrosa

    Nahuel Pedrosa New Member

    Joined:
    Jun 2020
    Messages:
    2
    Likes:
    1
    Gear:
    US-4x4
    Hi, how are you guys , I'm new to the forum, I have a problem, I hope you guys can help me.

    The problem is that when I play audio on windows like spotify windows media or youtube, the interface starts making loud crunching noises, and seems to accelerate the audio, this, doesn´t happend in my daw, to often.
    Have the interface for 5 years and never had this problem. I´m using the latest drivers.

    I uploaded a descriptive video
    https://photos.app.goo.gl/n2hzELJqVE3tUzKZ7

    Pc spects:
    ryzen 5 3400g
    32gb ram 3400mhz
    ssd 128 mve
    hd 1tb
  2. -mjk-

    -mjk- Moderator Staff Member

    Joined:
    Oct 2018
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    From:
    Hukou Township, Hsinchu County, Taiwan
    Gear:
    DP-32, | 2A Mixer, A3440
    Welcome to the Tascam Forums. While I'm not familiar with that interface, generally speaking, crackles and undesirable noises can result from non-optimal sample size settings. It doesn't cost anything to try another sample size setting in the driver config.
    Nahuel Pedrosa likes this.
  3. Nahuel Pedrosa

    Nahuel Pedrosa New Member

    Joined:
    Jun 2020
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    Gear:
    US-4x4
    Hello! Yes, I tried all the samples, and keeps doing it. i really don´t know what to do.
    Did you see the attached video? :)
    -mjk- likes this.
  4. -mjk-

    -mjk- Moderator Staff Member

    Joined:
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    From:
    Hukou Township, Hsinchu County, Taiwan
    Gear:
    DP-32, | 2A Mixer, A3440
    Yes. Typical of those types of failures.

    The only other suggestion I have is to kill all processes you're not using and turn off Wi-Fi. I would also unplug all other USB devices to keep them from using bus resources.
    Nahuel Pedrosa likes this.