I found this posted on their Facebook page about windows 10 support.
"TASCAM does not yet have an official statement on Windows 10 drivers, except to say that testing is ongoing. However, many of us would recommend that you do not upgrade to a new operating system on the first day it becomes available. If any of you have already updated, please let us know your results below. Whether it was successful or if "Something Happened.""
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Here's the comment I left to the above post:
That's a cop-out, Tascam. Win10 has been in preview for the better part of a year. MS were very good this time. You have no excuse for not having drivers ready upon release. Still testing? You've had MONTHS! Shame on you.
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So it sounds to me like they aren't in to much of a rush to get their devices supported with windows 10. Im in the same boat with
hewstigator where I got my device recently enough to probably return it and get something that is supported with windows 10 and with a company that might actually respond to an email. Any one have any suggestions for similar products to the USB 16x08?
You can waste a lot of time and money chasing drivers. I know. I represent that remark.
I've gotten to Tascam and I'm going to stick with them, unless...
They punt on software development and move driver development back out-of-house to a subcontractor. Then I'll be gone in a heartbeat. Until then, consider the following (note: I used to train assessors for the precursor to the Malcolm Baldrige National Quality Award, and that assessment contained a section on managing software development and rating the assessee against the SEI CMM):
Caveat: I have no direct inside knowledge of Tascam's current software development management process. The following are my comments based on what little public data exists and my own, admittedly less than humble, opinion.
1) I find Tascam's "un"official statement on Win10 support to be cavalier at best, bordering on arrogant. It makes the clear assumption the we, their customers, have little to no knowledge, experience or capability with computer tech. Condescending as hell. P'd me off.
2) I switched to Tascam from PreSonus due to a complete lack of support for their existing products and customers. They're great at new product releases, but try to get any kind of USEFUL response from them, much less a driver update? Good luck. I bought a relatively new product (an AudioBox VSL), but could never get the driver to play nicely in my Dell XPS8500. I now use it as a class compliant interface to the Audio Evolution Mobile DAW on my Android tablet. The hardware works fine; no driver needed.
3) I picked Tascam instead of Focusrite for several reasons, one of them being that Tascam had made some recent news about bringing their driver development back in-house for their new US-xxxx series. I was waiting on the US-4x4 to go on sale, when the US-16x08 went on a stupid sale and I picked it up for a great price. Excellent hardware. Great pres. Clever design option to default it to an 8-mic pre when not connected to a PC. Very happy with the h/w.
4) Learning how to manage software development (both down (coding) and up (financing and resources)) is not easy, and is VERY different from managing a hardware development roadmap. I'm willing to cut Tascam a bit of slack while they're learning. As long as they're learning.
5) I could roll back to Win7, but I'm not going to. I skipped Vista. I skipped Win8.x. I updated to Win10 very first thing the first morning, knowing that there would be issues. But I have backup capability. I can record into my Android DAW and transfer the stems to SONAR.
6) I participate in a number of forums, and almost everybody is screaming. There wasn't much support for Win10 out of the gate w.r.t. audio interface drivers. And I wouldn't recommend picking an i/f SOLELY because they (claim to) have a Win10 driver.
This situation is really irritating. A formal company response of some kind on this forum would be a nice step in the right direction of engaging their customers, but for the moment, I'm going to trust that their software engineers are hard at work making things right. I'm also going to hope that their management team learns that properly engaging with their customers in situations like this is good FOR THEM.
I've been elsewhere, and the grass is no greener.
