Dp24sd Master file problem

[Arto Suuronen]

Hello
My Tascam Dp-24sd does not normalize the masterfile as it should. I normalize the Master file, but after that I Cant Get the file to computer, Tascam is jammed. It reacts Only if I Go back recording mode. Same happens without normalize function used. So, I Cant get digital version out anymore.
I initialized Tascam, did not help. Firmware is not new, updating might help? Or is there something wrong with Tascam?

Regads, Arto

 

[Phil Tipping]

Sorry Arto but I can't follow your reasoning. You start by saying normalising doesn't work as it should (does it show the normalise progress bar on the screen?)... but then it seems it does, but you "can't get it to the computer" (does the USB link enable ok?)... and then it's "jammed" (does that mean no controls work?)... but then it does react if you go back to recording mode (so some buttons do work?)... then you say the same happens without the normalise function being used (so it's not a normalise problem?).
The logic is all mixed up.

If you simplify the question by saying exactly what you are doing, one step at a time... what buttons you are pressing, what works and what doesn't, it will be easier to diagnose.

Certainly old firmware has been known to cause odd behaviour, as have failing/incompatible sd-cards, but it's difficult to pinpoint your problem without going through each step methodically.

 

[Arto Suuronen]

Hello
I do normal multi Track recording. Then I press mixdown/mastering and play. Then I push record and play. Then I press mixdown/mastering and put Eq and comp on. I press norm button, and press yes. Screen says normalize completed. To question are you sure I press F1 yes and screen goes back to same seen, When I started normalization. It Only flashes for a sort moment screen ready.
After this it does not react to menu button. So, I Cant Get menu screen open and sellect USB to continue. It Only reacts to mixdown/mastering button and When I press it, it goes back to Multi Track mode.
Sorry for the poor message, hope this is better.

Regards, Arto

 

[Phil Tipping]

Thanks for the info Arto, much clearer
Firstly, we can eliminate the "jamming" problem. The MENU button is not meant to work in Mastering mode.
All the processes in mastering mode overwrite the master file, so if it starts behaving strangely there, my guess is it's an sd-card problem. Either the card is faulty or full, or the master file has become corrupted somehow. I would try another sd-card.
Also check your firmware. I noticed your other post asking about compatibility between DP-24 and DP-32, and if you look at the firmware release notes, there were some changes to fix problems with this. If you tried swapping cards while you're on old firmware, it may have caused the corruption, but I'm only guessing.
Either way, the latest firmware may have better error handling with problems in mastering mode, so would be worth updating anyway. Do a full format on all your cards after upgrading just to be sure everything is reset.
Good luck, and please report back any findings.

 

[Arto Suuronen]

Hello

Thanks again.
I tried new SD-card, same happens.
Now I try to uppdate the Firmware.
Reason I asked bout SD32 is, that If I gotta buy a new one, will it read My SD-cards I used on DP24.

Regads, Arto

 

[shredd]

The MENU button is not meant to work in Mastering mode.

"That".
Not to be a noodge or anything: but it's clear that the most important step to be taken is to RTM and follow the process step-by-step, exactly as written, to the letter.
The 2488's manuals were amazing...but even with the DP's horribly-written manuals, in 20+ years of using 2488's and now DP's, this has NEVER not worked. Good luck!

 

[-mjk-]

Let us know when you've updated the firmware to the latest version, and then we can get into all the reasons why you don't want to normalize your finished track after Mastering.

 

[Arto Suuronen]

Hello
Now My Tascam DP-24SD is updated to new firware. It did not help. It does not work.
Tascam service is next thing to to. Hope it helps.

 

[-mjk-]

Your original message said:

My Tascam Dp-24sd does not normalize the masterfile as it should. I normalize the Master file, but after that I Cant Get the file to computer, Tascam is jammed. It reacts Only if I Go back recording mode. Same happens without normalize function used. So, I Cant get digital version out anymore.
I initialized Tascam, did not help. Firmware is not new, updating might help? Or is there something wrong with Tascam?

This really isn't very clear. You say the normalization doesn't work as it should. Maybe it doesn't work as you expect (i.e. it didn't solve your issue the way you would like it to). Also what do you mean by you "Cant get digital version out anymore"? You can't see the file on the SD card?

Tascam support is going to need a more detailed explanation so you might as well tell us in more detail and maybe you won't need to contact them.

 

[Mark Richards]

Arto, in all likelihood, your issue is user error in one form or another.

Shredd wrote previously, "follow the process [in the owner manual] step-by-step, exactly as written, to the letter."

That's the first step in resolving user error.

Describing what you've done in one long paragraph is not helpful.

Listing each step, one at a time, will help identify any that are missing or out of sequence.

With that in mind:

The DP-24/32/SD has three operating modes:
* Multitrack (the "Menu" functions are available only in this mode)
* Mixdown (to create/record a stereo master)
* Master (to manipulate the stereo master by adding/recording EQ, compression, normalizing)

Troubleshooting requires precision, so please tells us:

1. The operating mode you're in that's problematic;

2. What you want to accomplish in that mode;

3. The precise steps, in order, from the manual, that you're taking in that mode;

4. What outcome you're expecting in that mode; and

5. What the actual result is after completing the steps in that mode.

With that information, we're better positioned to make informed assessments.