- Joined
- Dec 13, 2012
- Messages
- 102
- Karma
- 4
- From
- Long Island, NY
- Website
- www.b2rmusic.com
- Gear owned
- Dm 4800 imac Pro Tools 10
I've seen other posts on this topic so I know this is not an unknown issue but after 9 months of light to moderate use the LCD screen on my DM4800 has developed between 13-20 horizontal lines. Although I know others have attempted ordering a replacement screen and swapping themselves, I'm nowhere near handy enough to attempt this. After a call to Tascam I was told that I could either ship my board back to them for several weeks or call an authorized repair shop. Turns out there is one 6 miles from my studio so I called them and paid $108 to have a tech come out to "fix it". He wasn't able to dismantle the unit on site so I had to crawl behind the Argosy desk where it lives and label the 50+ cables so he could bring the mixer back to his shop. There he was able to open the unit and now i'm told that Tascam will provide the parts under warranty but not the labor. So I've got to pay for the site visit to have unit removed/replaced, and I've got to pay for the repair labor plus the hours it will take me to reattach and trouble shoot the inevitable issues that will arise when I reattach everything. I'm happy with the mixer but it seems this kind of thing shouldn't be failing less than a year after purchase. And now I'm without my board for a week or so at least and I'll have to pay over $200 between the site visit, the repair and the next day shipping of the replacement screen.
Is my experience typical? Does it seem strange for a nearly $4000 piece of equipment?
Is my experience typical? Does it seem strange for a nearly $4000 piece of equipment?