Hi,
Im really hoping someone can help with this. We recently purchased a 2488 MKII and all has worked fine with good results. Recently though the machine kept freezing with error codes coming up which meant that we had to reboot the system (as directed in the manual) which usually meant we had lost what we had been working on in that session if we hadnt saved it or come out of the track. Annoying but able to deal with. The other day however it crashed and when trying to switch back it wouldnt, saying it couldnt detect the disc and to power off. Once it got back on all the tracks were gone! After that it came up with the message 'Cannot boot check the hardware. Our drummer has now extracted the hard drive and hooked it up to a recovery machine (he works in IT) but he couldnt access files as Tascam seems to have a system that means it can only be read by their software. My questions are:
1.Is there any chance that we can get the tracks back?
2. Can anyone reccommend and recovery people that would be able to recover these files using the Tascam software? (We are based in London)
We emailed Tascam but they said they couldnt help. We are desperate to get these back and not lose 4 weeks work.
Anyone a saviour out there?
Cheers,
Gordon
Im really hoping someone can help with this. We recently purchased a 2488 MKII and all has worked fine with good results. Recently though the machine kept freezing with error codes coming up which meant that we had to reboot the system (as directed in the manual) which usually meant we had lost what we had been working on in that session if we hadnt saved it or come out of the track. Annoying but able to deal with. The other day however it crashed and when trying to switch back it wouldnt, saying it couldnt detect the disc and to power off. Once it got back on all the tracks were gone! After that it came up with the message 'Cannot boot check the hardware. Our drummer has now extracted the hard drive and hooked it up to a recovery machine (he works in IT) but he couldnt access files as Tascam seems to have a system that means it can only be read by their software. My questions are:
1.Is there any chance that we can get the tracks back?
2. Can anyone reccommend and recovery people that would be able to recover these files using the Tascam software? (We are based in London)
We emailed Tascam but they said they couldnt help. We are desperate to get these back and not lose 4 weeks work.
Anyone a saviour out there?
Cheers,
Gordon