Mac-Mini 16g Ram
macOS ver 10.14.6
Pro Tools ver 2020.9.1
IF-FW/DM mkII
Firmware ver 1.10 (88685)
Driver ver. 1.30f10 (188754)
Status: Locked
32 channels in
32 channels out
DM-4800
Hello Guys,
I'm hoping and hoping that I can get some help here because I don't see anywhere else to go. After spending some time this afternoon with tech support at Sweetwater I've been left with this forum to get some help/ideas as to what is happening (or not) with the audio not going into Pro Tools so I can record. I'm getting very good signal on the Tascam meter bridge but nothing in Pro Tools. Two days ago I decided to try out my Eleven Rack to use as a mic pre-amp. In the midst of the set-up it directed me that I needed the latest driver and editor to be downloaded and installed...so I did. Worked fine. I can now put the editor on the monitor through Pro Tools and adjust parameters from there. Cool. But...when I went to check the mic through the pre-amp the problem presented itself. No signal through the Firewire ( I assume). Now, I get signal from Pro Tools to the DM-4800 so I still can mix. I just can't record audio. Same thing when the mic is plugged directly into the DM-4800.
First, the Tech Support guy at Sweetwater insists that there should be no driver conflict between the Eleven Rack and the FW card. Is he correct? He arrived at the conclusion that he probably couldn't help. Something happened at about the same time as the Eleven Rack install so I'm tying that action together that resulted in my current problem. Last night I did a complete system re-set in the Mac using Time Machine and took everything back to Sunday prior to messing with the Eleven Rack. No progress. No audio. I've confirmed the channel on the board is set-up correctly as I'm getting signal from the mic.
Does anybody have a clue as what I'm up against or what happened? My fear and hope is that it is something that is so incredibly simple that I'll end up embarrassed. Right now I'd take that in a heartbeat. My biggest fear is that I've just witnessed the death of my DM-4800 (because of the FW).
macOS ver 10.14.6
Pro Tools ver 2020.9.1
IF-FW/DM mkII
Firmware ver 1.10 (88685)
Driver ver. 1.30f10 (188754)
Status: Locked
32 channels in
32 channels out
DM-4800
Hello Guys,
I'm hoping and hoping that I can get some help here because I don't see anywhere else to go. After spending some time this afternoon with tech support at Sweetwater I've been left with this forum to get some help/ideas as to what is happening (or not) with the audio not going into Pro Tools so I can record. I'm getting very good signal on the Tascam meter bridge but nothing in Pro Tools. Two days ago I decided to try out my Eleven Rack to use as a mic pre-amp. In the midst of the set-up it directed me that I needed the latest driver and editor to be downloaded and installed...so I did. Worked fine. I can now put the editor on the monitor through Pro Tools and adjust parameters from there. Cool. But...when I went to check the mic through the pre-amp the problem presented itself. No signal through the Firewire ( I assume). Now, I get signal from Pro Tools to the DM-4800 so I still can mix. I just can't record audio. Same thing when the mic is plugged directly into the DM-4800.
First, the Tech Support guy at Sweetwater insists that there should be no driver conflict between the Eleven Rack and the FW card. Is he correct? He arrived at the conclusion that he probably couldn't help. Something happened at about the same time as the Eleven Rack install so I'm tying that action together that resulted in my current problem. Last night I did a complete system re-set in the Mac using Time Machine and took everything back to Sunday prior to messing with the Eleven Rack. No progress. No audio. I've confirmed the channel on the board is set-up correctly as I'm getting signal from the mic.
Does anybody have a clue as what I'm up against or what happened? My fear and hope is that it is something that is so incredibly simple that I'll end up embarrassed. Right now I'd take that in a heartbeat. My biggest fear is that I've just witnessed the death of my DM-4800 (because of the FW).