Wouldn't switch off

Discussion in '2488 and DP-24/32 Digital Portastudios' started by Mrskippylen, May 3, 2021 at 8:01 AM.

  1. Mrskippylen

    Mrskippylen New Member

    Joined:
    Sunday
    Messages:
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    Gear:
    Tascam dp-32sd
    Hi everyone newbie here,and proud owner of the tascam dp-32sd.arrived last week.wondered if anyone has had this experience.having spent a couple of days recording about 12 tracks just to get used to the machine., whilst recording some keyboards. I had two messages appear one said file error and the other one was device error.they toggled between each other.but the worrying thing was the machine was still running and wouldn't switch off,no matter what buttons I pressed.i had to power down and when i restarted it all my 12tracks were gone.didnt think to video this as I panicked a bit because I couldn't stop it running.if it happens again it will be going back.anybody else experiencd this.thanks in advance.
  2. -mjk-

    -mjk- Moderator Staff Member

    Joined:
    Oct 2018
    Messages:
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    1,301
    From:
    Hukou Township, Hsinchu County, Taiwan
    Gear:
    DP-32, | 2A Mixer, A3440
    Welcome @Mrskippylen. What you are experiencing is typical of SD cards and firmware issues.

    Please read this: DP-24/32/SD New Members: Please Read This First | TASCAM Forums

    Then:
    1. Make a backup of your SD card.
    2. Upgrade the firmware to the latest version.
    3. Verify that you are using an approved SD card (even if you are using a card that came with the machine).
    4. Format your SD card in the machine.
    5. Copy the contents back to the SD card.
  3. Brian Mac V

    Brian Mac V New Member

    Joined:
    Aug 2017
    Messages:
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    Guilty. Yesterday, I was transferring via my PC's SD slot and the DP machine. Card failed , no backup. Noooooo