Usb interface problems. 3 stereo channels missing

Felipe Bravo

New Member
Joined
Apr 4, 2020
Messages
3
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From
Madrid / Ibiza
Website
soundcloud.com
Gear owned
Model 24
Hi everyone.
the usb interface of my mixer is having problems. First of all I have been working perfectly with this mixer for months, I work with Ableton and I am an electronic music producer. I use the mixer for record analog synths, and I usually record 15 tracks in the same time without problems. Months working good.
but, suddenly 3 stereo channels in the mixer are dead. However this stereo channels works perfectly as an analog mixer. Only is with the usb interface the problem. I can’t record with that channels. The signal never comes to ableton. However all the other channels works good.

Also when i have my project in ableton and I want to do the mixdown with the mixer faders.(switching to PC mode all the channels) .. the problem is exactly the same. That 3 channels are dead. The sound doesn’t come out.

Tomorrow I will receive a SD card and I will upgrade the firmware.

Does anyone know what is happening?
Does anyone experimented something like this??

The mixer is still on warranty... but i can’t work without it for some weeks :(
The warranty service could be slow on this times.
Thanks .
 
Did you try another USB cable?
 

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